top of page

Exchanges and returns policy

Shipping and Returns

​

shipments

To ensure that you have a good shopping experience, in addition to quality and safety in receiving the product, our official delivery method is by the Post Office.

The delivery time is counted from the date of payment approval and will be calculated based on the registered address and the selected payment method.

It is important to note that your product will be shipped within two business days of payment approval.

In case of doubt, you can talk to the Levada da Breca team through the channels:

Our opening hours are from Monday to Saturday, from 8 am to 6 pm (Mozambique time zone).

We are on hand to help you!

 

Exchanges or Returns

We're sure you'll love your product, but we understand that returns or exchanges can happen. That's why we created a policy to bring security and reliability to your purchase.

Below are the main guidelines for returning and exchanging products:

  • All products on the site are eligible for exchange or return;

  • Any exchange or return must be communicated in advance by e-mail: contato@maosparanacoes.com.br or by WhatsApp: +258 84 558-6508. Requests without prior notice will not be accepted;

  • In the return request by email or WhatsApp, you must explain the reason for the request - whether due to dissatisfaction or withdrawal;

  • Exchanges or returns can be requested within a maximum period of 07 calendar days after receiving the product. Applications after the deadline will not be accepted;

  • Exchange and return requests will only be accepted if the products are sealed, have not been washed, have no odors and have the label attached.

It is worth mentioning that upon receiving the request, our Quality Control Department will analyze to understand if everything is in accordance with the guidelines above and proceed with your exchange and return. The entire process will be recorded and monitored by the service channel chosen to request the exchange or return.

bottom of page